Support - 8bitstudio

Need a little help?

That’s what we’re here for. Submit a support ticket and we’ll address it ASAP.

Report an Issue

Examples include broken links, form submission errors, pages loading incorrectly, styling issues, or error messages.

Report an Issue

Request Update

Examples include updating or changing text, swapping images, modifying contact information, or making other minor content adjustments.

Request an Update

Request Feature

Examples include building out a new section, integrating a third-party tool, or adding brand new functionality to the website overall.

Request a Feature

Ask away.

We’ve done our best to answer some of the biggest questions we get asked, but if we missed something or you need additional help, feel free to reach out.

Support Questions

How quickly will my support request be addressed?

Timelines vary by request: urgent issues are handled same day or within 24 hours; routine updates like content changes usually take 5–10 business days; and larger projects or new features typically take 2+ weeks after an initial evaluation. Providing details upfront helps us resolve your request faster.

Who should I contact for urgent issues?

For website emergencies (site down, security breach, critical business functionality broken), please call our emergency support line at (612) 208-8248 or put in a support request ticket and select “Emergency Rate.” The 8bitstudio team maintains extended monitoring hours to ensure critical issues are addressed promptly.

What information should I include when submitting a support ticket?

Our support request forms walk you though the most important information we need to address your ticket. Providing us with as much information as you can including screenshots and browser information helps us pinpoint issues quicker. If we need additional details, we will follow up with you.

What are 8bitstudio’s support hours?

Our standard support hours are Monday-Friday, 9am-5pm Central Time. Emergency support monitoring is available 24/7 for critical issues affecting website accessibility or core functionality for an additional fee. Weekend and after-hours support for non-emergency issues is available for all of our clients with an emergency rate.

Billing
Questions

How can I use my client portal to view or pay any outstanding or recurring invoices I have?

You can view or pay all outstanding or recurring invoices in your Harvest client portal. From any invoice email, click the “View Invoice” or “Go to Client Portal” link. In the portal, you can preview invoices, click “See All Open Invoices,” review recurring invoices, check your payment history, and make payments.

What if I don’t understand a charge?

All invoices are carefully prepared and accurate. If you’d like clarification on an invoice you’ve received, we’re happy to explain the details so everything is clear.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and ACH/bank transfers. Payments can be made directly from the invoice link in your email. For eligible services, like monthly plans or hosting, you can also set up recurring payments through Harvest. All payments are secure and processed through this system.

Who should I contact to update the billing or invoicing recipient?

To update your billing or invoicing contact, please email [email protected] with the following information: full name, role, phone number, and email address of the new recipient. Let us know if this contact should replace the previous recipient or be added as an additional contact. We’ll update our system so invoices go to the correct person(s).

What happens if the project takes longer than I initially expected?

You’ll always have clear visibility into your project’s progress. A dedicated account contact keeps you informed, flags potential risks early, and answers questions as they arise. If timeline risks or technical issues appear, we address them promptly and share practical options—so you stay in control and can make decisions confidently. Our goal is to minimize uncertainty and keep the project on track for a successful launch.

Need a little help?

Report an Issue

Request Update

Request Feature

Ask away.

Support Questions

How quickly will my support request be addressed?

Who should I contact for urgent issues?

What information should I include when submitting a support ticket?

What are 8bitstudio’s support hours?

BillingQuestions

How can I use my client portal to view or pay any outstanding or recurring invoices I have?

What if I don’t understand a charge?

What payment methods do you accept?

Who should I contact to update the billing or invoicing recipient?

What happens if the project takes longer than I initially expected?

Billing
Questions