My website is loading slowly. What should I do?
First, try clearing your browser cache and testing on different devices/browsers. If slowness persists, submit a “Report an Issue” ticket detailing when and where you’re experiencing delays. 8bitstudio’s technical team will investigate potential causes like hosting issues, large image files or script optimization needs. We take pride in our sites’ performance and aim to maintain page load speeds under 3 seconds.
My website forms aren’t sending emails. How can I fix this?
This is a common issue that can have several causes. Submit a “Report an Issue” ticket, and our team will check your form configuration, email delivery settings, and potential spam filtering issues. Meanwhile, check your spam/junk folders for any missed form submissions.
How do I reset my website admin password?
WordPress websites have a “Forgot Password” feature on the login screen. If you’re unable to reset your password using this feature, submit a “Report an Issue” ticket, and we’ll assist with secure password reset. We recommend using a password manager like Keeper, LastPass or 1Password to maintain secure, unique passwords.
My website is displaying incorrectly on mobile devices. What should I do?
Submit a “Report an Issue” ticket with screenshots showing the problem, details about the device/browser combination and affected pages. Our designs are fully responsive and tested across multiple device types, so our developers will address any responsive design issues promptly.
What browsers and devices are 8bitstudio websites supported on?
Our custom websites are designed to work optimally on the current and previous major versions of Chrome, Firefox, Safari, and Edge browsers. We test on iOS and Android mobile devices, as well as standard desktop screen sizes.