Working with Your Web Agency

As your web agency, we’re here for you.

So how do you make the most out of our services? Communication, goal setting, training and asking questions with your web agency are essential for a good working partnership. We’ve put together a few tips for how to best work with your creative team.

Bring a problem to solve.

We often get change requests from clients to make updates to their site. In almost a robotic motion, these requests are completed to please the client’s immediate needs without having a chance to provide them with the implications long term. It’s best to have our creative web team take the problems or issues the client is running into and creatively walk through the user experience, coming up with various options and solutions to choose from. Essentially, we like to tailor a robust solution to what will work best both short term and long term. We are not in the business of just applying band-aids.

Plan ahead and understand timelines.

Clients often forget that web agencies are working with multiple clients at one time. Though our agency prides itself on making our clients feel like they are #1, we are a small team with a broad spectrum of clients & industries. We are ninja quick at responding to emails and jumping on client requests, but the truth is there are multiple projects at play in a given month. Our team works diligently to get all our client requests through, but a little planning ahead can go a long way.

Plan in advance if you have something coming down the pipeline or something in mind you’d like to implement within the year. Try to have quarterly calls with us to discuss your website needs and goals. We live in a fast-paced society that values instant results, but we will always put quality first, so the more time we have the better. And, as always, be kind. We are all in this together.

We’re an extension of your team.

This saying should be every agency’s slogan. Clients need to fully understand that their agency is essentially another member of the team. Just as you’d include department members in on changes (employee transitions, new services being offered, etc), keep your web agency team in the loop so we can help support the direction of your business. Keep a designated primary contact in touch with your web team when changes or updates need to be made. This will allow requests to filter through more quickly and not cause a lag in communication. We also suggest keeping us in the loop if a member of your team leaves or transitions to another role, that way there are no gaps in service requests.

Get retrained.

The internet is light speed fast, and that includes how it updates every day. The systems we work with on a day-to-day basis for your website are ALWAYS changing to account for new technologies and devices, and we stay on top of all of it. Much like that phone notification that you have a new ‘update’ available, the technology powering your site updates daily.

Scheduling regular trainings is incredibly valuable. If you have a primary person designated to your website, have them reach out to us for re-trainings. We can help you stay current, answer questions, and work on cleaning up content that has been cluttering your web pages throughout the year… or years?

Don’t be a stranger!

In our experience, the “face to face” interaction between web agency and client is invaluable. We love to see our primary contacts, whether in person or over Zoom. If you have questions or just want to chat about your website, never hesitate to reach out to us. Additionally, when you add new team members who play a role in your website processes, setting up a training session is a great opportunity to introduce them to your ‘go-to’ web agency. It’s opens the door for your new employees so they feel they really know and can reach out to their web support team. We’re here for you!