Need a little help?
That’s what we’re here for. Submit a support ticket and we’ll address it ASAP.
Report an Issue
Examples include broken links, form submission errors, pages loading incorrectly, styling issues, or error messages.
Request Update
Examples include updating or changing text, swapping images, modifying contact information, or making other minor content adjustments.
Request Feature
Examples include building out a new section, integrating a third-party tool, or adding brand new functionality to the website overall.
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How quickly will my support request be addressed?
At 8bitstudio, we prioritize all support requests based on urgency and complexity. Technical issue reports are typically addressed within 1-2 business days, unless it is marked as an emergency in which case we will address immediately. Content updates are addressed within 2-3 business days, and feature requests within 5 business days for initial evaluation. Your account manager will provide specific timelines for your feature request.
Who should I contact for urgent issues?
For website emergencies (site down, security breach, critical business functionality broken), please call our emergency support line at (612) 208-8248. The 8bitstudio team maintains extended monitoring hours to ensure critical issues are addressed promptly.
What information should I include when submitting a support ticket?
For the fastest resolution, please include:
• Detailed description of the issue/request
• URL(s) of affected pages
• Screenshots or screen recordings when applicable
• Steps to reproduce the problem (for issue reports)
• Your ideal timeline for completion
• Your business name and the primary contact on your 8bit account
What are 8bitstudio’s support hours?
Our standard support hours are Monday-Friday, 9am-5pm Central Time. Emergency support monitoring is available 24/7 for critical issues affecting website accessibility or core functionality for an additional fee. Weekend and after-hours support for non-emergency issues is available for all of our clients with an emergency rate, unless you’re on the Ultimate Plan.
SEO & Marketing
How can I improve my website’s search engine rankings?
SEO is an ongoing process requiring consistent effort. We offer comprehensive SEO packages to help you climb the rankings. Some initial steps include:
• Ensuring all pages have unique, descriptive titles and meta descriptions
• Creating regular, quality content relevant to your audience
• Building quality backlinks from reputable websites
• Optimizing page load speed and mobile responsiveness
For our specialized SEO services, inquire with your Account Manager about our SEO packages which include keyword research, content strategy and monthly performance reporting.
How do I view my website analytics?
All 8bitstudio websites come with Google Analytics 4 and Google Search Console integration. If you need access or assistance interpreting the data, submit a “Request a Content Update” ticket, and our analytics team will help you understand your site performance and visitor behaviors.
Can I add Google Tag Manager to my website?
Yes! If you’re looking to implement additional tracking pixels or marketing tags, submit a “Request a Feature” ticket. 8bitstudio can set up Google Tag Manager to streamline your marketing technology stack implementation.
How do I set up email marketing integration on my website?
Submit a “Request a Feature” ticket specifying which email marketing platform you use (Mailchimp, Constant Contact, ActiveCampaign, etc.). 8bitstudio can implement newsletter signup forms, popup offers, and other integrations to help grow your email list. We can also develop custom email templates that match your website branding.
Does 8bitstudio offer conversion rate optimization (CRO) services?
Yes! Our CRO specialists can analyze your website traffic patterns and implement strategic changes to improve conversion rates. This service includes A/B testing, heat mapping, and user flow analysis. Contact your Account Manager to learn more about our CRO packages.
Billing & Account Management
How do I update my billing information?
Please contact your 8bitstudio Account Manager directly or email ap@8bitstudio.com with any billing-related questions or updates. All 8bitstudio clients enjoy secure payment processing through our client portal.
How do I authorize additional work beyond my support plan?
For work exceeding your support plan coverage, your 8bitstudio Account Manager will provide a separate quote for approval before proceeding. All additional work requires written authorization. For larger projects, we may recommend establishing a retainer agreement for more cost-effective ongoing support.
How does 8bitstudio’s design process work for new projects?
8bitstudio follows a comprehensive design process that includes:
• Discovery & Strategy: Understanding your business goals and target audience
• Wireframing: Creating the structural foundation of your site
• Design: Developing visual concepts and brand implementation
• Development: Building the technical foundation and functionality
• Content: Implementing your content within the design framework
• Testing & Launch: Ensuring everything works perfectly
For design-related questions about your existing website, please contact your Account Manager.